The Tech Coach Service

The Tech Coach is a free service available to older people, carers and people with learning disabilities living in Torfaen. The Tech Coach is a pilot project, funded by the Welsh Government, which aims to maximise the use of technology among the people living in Torfaen.

We can offer advice/support with:

• Identifying technology best suited to the user’s needs
• Setting up new equipment
• Using technology

1-2-1 Support

Everyone has a different level of ability when it comes to using technology. Individuals will have different goals that they want to achieve and will work towards those goals at different paces. Everybody is different.

Whatever the need of the individual, the Tech Coach can discuss how they can progress towards their goals. 1-2-1 support is offered at the learner’s home – the number of sessions needed will depend on what the learner wants to achieve. Once a learner objective has been achieved, individuals can decide to move on to another learner objective or end their use of the Tech Coach Service.

Group Sessions

In many cases 1-2-1 support won’t be needed by people in the community. Group sessions will be set up around Torfaen, offering an opportunity to learn about important topics (such as online safety) and providing a drop in service for people who have ‘quick questions’ about technology. This could be a question about using a map app on your phone, or how to show your holiday pictures on your TV.

Pop Up Events

You may see the Tech Coach out in the community during the day. The Coach will be available to provide more information on the service; information on how to apply for 1-2-1 support; and be able to answer your quick fire questions on technology (as best he can).

How to access the service

To request the Tech Coach contact you about providing 1-2-1 support, referrals can be made to the customer service team on 01495 762200.

If you want to attend a group session, there is no need to book although there will be a requirement to register your attendance.

How do I make a complaint about the service?

If you would like to make a formal complaint please contact 01495 742164 or corporatecomplaints@torfaen.gov.uk