Council Tax support
Council tax is a legal process and you could face action if you do not pay. Find out about Council Tax arrears.
If you are struggling to pay your Council Tax, contact our team as soon as possible on revenues@torfaen.gov.uk or 01495 762200.
They can help to make your payments more manageable.
The team can also help if you – or someone you know - is vulnerable.
This can include people who have:
- Physical, mental or learning difficulties
- Long standing health conditions or a terminal diagnosis
- Experienced a significant change in circumstances, such as divorce or bereavement
- Severe financial difficulties
While being vulnerable does not remove your legal obligation to pay, we can temporarily take certain actions to mitigate your immediate circumstances. This will be in place until a more long-term solution is resolved.
We will:
- Flag your account to show you may be vulnerable and unable to manage your affairs
- Review your personal circumstances before taking any further debt recovery action, and place a hold on existing action where appropriate
- Stop any action being taken by our enforcement agents (bailiffs)
- Consider your total indebtedness to us when considering repayment arrangements
- Seek direct deductions from benefit where possible
- Help you to claim council tax support and any relevant exemptions and discounts
- Direct you to other sources of debt advice, such as Citizens Advice, debt counselling services
- Work with advice agencies to agree repayment schedules that are affordable and recognise your priority debts
We look at each case on its own merits.
We may ask you for a doctor's letter, a financial statement or other information so we can see the nature/extent of your vulnerability.
Managing your payments
Last Modified: 15/09/2025
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