Consumer advice and information

Consumer advice is provided by Citizens Advice Consumer Service.

The Citizens Advice Consumer Service provides free, confidential and impartial advice on consumer issues including:

• goods that are faulty, not fit for their purpose, or described incorrectly
• services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
• what to do if you think you have been scammed

You can contact the Citizens Advice consumer helpline on - 0808 2231133 (English) or 0808 2231144 (Welsh).

Other ways to get in touch are also available on the Citizens Advice Consumer Service website.

The consumer service also acts as a channel to allow clients to report potential breaches of legislation or industry regulations, or unfair trading practises, to Trading Standards. Citizens Advice consumer service sends referrals to Trading Standards partners to support them in their work.  

The consumer service also offers energy advice - Chat about an energy problem.

Citizens Advice consumer helpline works in partnership with Local Authority Trading Standards Services by providing first level advice and information on consumer issues. Trading Standards are notified of complaints from consumers and traders in Torfaen and will contact you if they consider further investigation or action is required.

The Food Standards Agency provides information for consumers on the latest food alerts and product recalls.