PN073 - Springboard Business Innovation Centre Privacy Notice

Torfaen County Borough Council is committed to protecting your privacy when you use our services. This Privacy Notice is designed to give you information about the data we hold about you, how we use it, your rights in relation to it and the safeguards in place to protect it.

TCBC Service Area: Economy and Place
Work area: Innovation (Springboard)
Contact Details: Joanne Doubler
Privacy Notice Name: Tenants and past tenants at Springboard Business Innovation Centre

Data Controller: Torfaen County Borough Council, c/o Civic Centre, Pontypool, NP4 6YB

If you wish to raise a concern about the handling of your personal data, please contact the Data Protection Officer on 01495 762200 or email dpa@torfaen.gov.uk

Springboard Business Innovation Centre – provides flexible, modern office and lab spaces to help your business innovate, grow and develop.

Who provides your data to the Council?

The personal information we process is provided to us directly by you.

We collect this data as a tenant or associate of Springboard Business Innovation Centre – Wales.

AND

CCTV on site by a contractual third party

AND

We receive personal information indirectly from Companies House, legal & financial and suitable refences to secure a lease at Springboard.

How does the Council collect this information?

  • Business Plans
  • Financial/Cash Flow
  • Legal Documents
  • Application forms
  • Reviews
  • Electronic Mail
  • Questionnaires
  • CCTV Footage

What information does the Council collect about you?

The Council will collect:

  • Name
  • Address of business and home
  • Contact details including phone number, e-mail address
  • Number of employees
  • Investments / share holders
  • Financial
  • CCTV recordings

Why does the Council process your personal data?

Under Article 6 of the UK General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

(e) We need it to perform a public task.

Special categories of personal data

We may potentially collect the following special category data:

  • personal data revealing racial or ethnic origin
  • personal data revealing political opinions
  • personal data revealing religious or philosophical beliefs
  • personal data revealing trade union membership
  • data concerning health
  • data concerning a person’s sex life
  • data concerning a person’s sexual orientation
  • Data concerning health

We collect this under Article 9 of the UK GDPR.

AND

Where we collect criminal data this is processed within the Council under Article 10 of the UK GDPR.

Who has access to your data?

Your data is shared internally only with the appropriate staff where it is necessary for the performance of their roles.

Your data may also be shared externally with organisations for business and financial support. These may include, but not be limited to:

  • Private third-party organisations where consent was given

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully required do so.

CCTV footage may be shared externally with organisations for the safety of Visitors and Staff and the prevention of crime or antisocial behaviour. These may include, but not be limited to:

  • The Police
  • Insurance
  • Legal Representatives

Is the Data transferred out of the UK?

No

How does the Council keep your data secure?

The Council has internal policies in place to ensure the data it processes is not lost, accidentally destroyed, misused or disclosed. Access to this data is restricted in accordance with the Council’s internal policies and in compliance with the UK GDPR.

Data will be stored securely in: ·

  • Electronic storage in Torfaen Council’s secure network drive
  • Secure storage facilities as and when required

Where the Council engages third parties to process personal data on its behalf, they do so on the basis of written instructions. These third parties are also under a duty of confidentiality and are obliged to implement appropriate measures to ensure the security of data.

How long does the Council keep your data?

The Council will hold your personal data only for the period that is necessary and will follow organisational and Local Authority standards in this area. At the end of the retention period the Council will securely destroy or dispose of the data in line with retention schedules.

Are we making automated decisions/profiling with your data?

No

Your rights

You have a number of Rights you can exercise:

  • Access - to obtain a copy of your data on request
  • Rectification – to require the Council to change incorrect or incomplete data
  • Object, Restrict or Delete - under certain circumstances you can require the Council to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • Data portability – to receive and/or transmit data provided to the Council to other organisations (this applies in limited circumstances)
  • Withdraw your consent at any time (where consent has been given)
  • To know the consequences of failing to provide data to the Council
  • To know the existence of any Automated Decision-making, including profiling, and the consequences of this for you.
  • To lodge a complaint with a supervisory authority (Information Commissioners Office)

If you would like to exercise any of these rights, please contact: Springboard Business Innovation Centre ~ Wales - Llantarnam Park, Cwmbran, Torfaen, NP44 3AW - sicreception@torfaen.gov.uk

The Information Commissioner can be contacted at: The Information Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH. Telephone 0330 414 6421 or e-mail: wales@ico.org.uk

Last Modified: 13/03/2026 Back to top